Refund policy

Right of withdrawal and returns

At Pump Armour Limited you have two rights when you shop with us:

1. Statutory right of withdrawal (14 days) As a consumer you have the right, under the Norwegian Right of Withdrawal Act (angrerettloven), to withdraw from the purchase within 14 days from the day after you received the goods. You do not need to give any reason. Within the right of withdrawal you may open and examine the goods to establish their nature, characteristics and function — in the same way as you would in a physical store — without losing the right of withdrawal. If the goods have been used more than is necessary to examine them, we may make a deduction for any reduction in value.

How to proceed

Contact us at info@pumparmour.com before you send the goods back, and you will receive instructions. Please state your order number and what the return concerns.

Return costs

The buyer covers the direct costs of returning the goods, unless otherwise agreed.

Refunds

We refund the purchase amount without undue delay, and no later than 14 days after we have received notice that you are exercising the right of withdrawal. We may withhold the refund until we have received the goods, or until you have documented that the goods have been sent back.

Defects and complaints

In the event of faults or defects in the goods, you have the right to complain under the Norwegian Consumer Purchases Act (forbrukerkjøpsloven) — up to 2 years, or 5 years if the goods are intended to last substantially longer. Contact us at info@pumparmour.com.

Delivery

Shipping costs and delivery times are shown at checkout.