Terms of service
Terms of purchase
1. The agreement
The agreement consists of these terms of sale, the information provided in the ordering solution and any specially agreed terms. In the event of any conflict between the information, what has been specially agreed between the parties takes precedence, provided it does not conflict with mandatory legislation.
The agreement will also be supplemented by relevant statutory provisions governing the purchase of goods between traders and consumers.
Read our terms of purchase for online shopping at pumparmour.com. When you complete a purchase you accept our terms of purchase, and a binding agreement is entered into between Pump Armour Limited and you as a customer. Please note that the terms of purchase may change and should be read each time you make a purchase from us at pumparmour.com.
2. The parties
The seller is Pump Armour Limited, info@pumparmour.com, hereinafter referred to as the seller.
The buyer is the consumer who places the order, hereinafter referred to as the buyer.
3. Price
The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. The buyer shall not bear any additional costs that the seller has not informed about before the purchase.
4. Conclusion of the agreement
The agreement is binding on both parties once the buyer has sent their order to the seller.
However, the agreement is not binding if there has been a typing or keying error in the seller's offer in the online store's ordering solution or in the buyer's order, and the other party realised or ought to have realised that such an error existed.
5. Payment
The seller may demand payment for the goods from the time they are dispatched from the seller to the buyer.
If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card when the order is placed. The card is charged on the same day the goods are dispatched.
When paying by invoice, the invoice is issued to the buyer when the goods are dispatched. The payment deadline is stated on the invoice and is at least 14 days from receipt.
Buyers under the age of 18 cannot pay by deferred invoice.
6. Delivery
Delivery has taken place when the buyer, or their representative, has taken possession of the item.
If the time of delivery is not stated in the ordering solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the customer's order. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.
7. Risk for the goods
The risk for the goods passes to the buyer when they, or their representative, have received the goods in accordance with section 6.
8. Right of withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase of the goods in accordance with the Norwegian Right of Withdrawal Act (angrerettloven) (14 days).
The buyer must notify the seller of the use of the right of withdrawal within 14 days of the start of the withdrawal period. All calendar days are included in the period. If the period ends on a Saturday, public holiday or holy day, the period is extended to the nearest working day.
The withdrawal period is considered met if notice is sent before the period expires. The buyer bears the burden of proof that the right of withdrawal has been exercised, and notice should therefore be given in writing (withdrawal form, email or letter).
The withdrawal period begins:
- For purchases of individual items, the withdrawal period runs from the day after the item(s) are received.
- If a subscription is sold, or the agreement involves regular delivery of identical goods, the period runs from the day after the first shipment is received.
- If the purchase consists of several deliveries, the withdrawal period runs from the day after the last delivery is received.
The withdrawal period is extended to 12 months after the expiry of the original period if, before the agreement is concluded, the seller does not inform that there is a right of withdrawal and provide a standardised withdrawal form. The same applies if information on the terms, deadlines and procedure for exercising the right of withdrawal is missing. If the trader provides the information during these 12 months, the withdrawal period nevertheless expires 14 days after the day the buyer received the information.
When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from when notice of the use of the right of withdrawal was given. The buyer covers the direct costs of returning the goods, unless otherwise agreed or the seller has failed to inform that the buyer must cover the return costs. The seller may not charge a fee for the buyer's use of the right of withdrawal.
The buyer may try or test the goods in a responsible manner to establish the nature, characteristics and function of the goods without the right of withdrawal lapsing. If trying or testing the goods goes beyond what is responsible and necessary, the buyer may be liable for any reduced value of the goods.
The seller is obliged to refund the purchase amount to the buyer without undue delay, and no later than 14 days from when the seller was notified of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold the payment until they have received the goods from the buyer, or until the buyer has presented documentation that the goods have been sent back.
9. Delay and non-delivery – the buyer's rights and deadline for making a claim
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in chapter 5 of the Norwegian Consumer Purchases Act (forbrukerkjøpsloven), depending on the circumstances, withhold the purchase price, demand fulfilment, cancel the agreement and/or claim compensation from the seller.
In the case of claims for remedies for breach, the notice should be in writing for evidentiary reasons (for example email).
Fulfilment
The buyer may uphold the purchase and demand fulfilment from the seller. However, the buyer cannot demand fulfilment if there is an obstacle that the seller cannot overcome, or if fulfilment would cause the seller such great inconvenience or cost that it is substantially disproportionate to the buyer's interest in the seller fulfilling. Should the difficulties cease within a reasonable time, the buyer may nevertheless demand fulfilment.
The buyer loses their right to demand fulfilment if they wait unreasonably long to make the claim.
Cancellation
If the seller does not deliver the goods at the time of delivery, the buyer shall ask the seller to deliver within a reasonable additional period for fulfilment. If the seller does not deliver the goods within the additional period, the buyer may cancel the purchase.
However, the buyer may cancel the purchase immediately if the seller refuses to deliver the goods. The same applies if delivery at the agreed time was decisive for entering into the agreement, or if the buyer has notified the seller that the time of delivery is decisive.
If the item is delivered after the additional period set by the consumer or after the time of delivery that was decisive for entering into the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.
Compensation
The buyer may claim compensation for loss suffered as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control which could not reasonably have been taken into account at the time of the agreement, avoided, or whose consequences could not have been overcome.
10. Defects in the goods – the buyer's rights and deadline for complaints
If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or ought to have been discovered, notify the seller that they wish to invoke the defect. The buyer has always complained in time if this happens within 2 months of when the defect was discovered or ought to have been discovered. A complaint can be made no later than two years after the buyer took over the goods. If the goods or parts of them are intended to last substantially longer than two years, the complaint period is five years.
If the goods have a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in chapter 6 of the Norwegian Consumer Purchases Act (forbrukerkjøpsloven), depending on the circumstances, withhold the purchase price, choose between repair and replacement, demand a price reduction, demand that the agreement be cancelled and/or claim compensation from the seller.
Complaints to the seller should be made in writing.
Repair or replacement
The buyer may choose between demanding that the defect be repaired or delivery of an equivalent item. The seller may nevertheless oppose the buyer's claim if carrying out the claim is impossible or causes the seller unreasonable costs. Repair or replacement shall be carried out within a reasonable time. As a starting point, the seller is not entitled to make more than two attempts at remedying the same defect.
Price reduction
The buyer may demand an appropriate price reduction if the goods are not repaired or replaced. This means that the ratio between the reduced and the agreed price corresponds to the ratio between the value of the item in its defective and contractual condition. If special reasons so indicate, the price reduction may instead be set equal to the significance of the defect for the buyer.
Cancellation
If the goods have not been repaired or replaced, the buyer may also cancel the purchase when the defect is not insignificant.
11. The seller's rights in the event of the buyer's breach
If the buyer does not pay or fulfil the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's side, the seller may, in accordance with the rules in chapter 9 of the Norwegian Consumer Purchases Act (forbrukerkjøpsloven), depending on the circumstances, withhold the goods, demand fulfilment of the agreement, demand that the agreement be cancelled and claim compensation from the buyer. Depending on the circumstances, the seller may also claim interest on late payment, a debt collection fee and a reasonable fee for uncollected goods.
Fulfilment
The seller may uphold the purchase and demand that the buyer pays the purchase price. If the goods have not been delivered, the seller loses this right if they wait unreasonably long to make the claim.
Cancellation
The seller may cancel the agreement if there is a material breach of payment or other material breach on the buyer's side. However, the seller cannot cancel if the entire purchase price has been paid. If the seller sets a reasonable additional period for fulfilment and the buyer does not pay within this period, the seller may cancel the purchase.
Interest on late payment / debt collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller may claim interest on the purchase price under the Norwegian Late Payment Interest Act (forsinkelsesrenteloven). In the event of non-payment, the claim may, after prior notice, be sent to debt collection. The buyer may then be held liable for fees under the Norwegian Debt Collection Act (inkassoloven).
Fee for uncollected, non-prepaid goods
If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall at most cover the seller's actual expenses for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.
12. Warranty
A warranty given by the seller or the manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty therefore does not imply any limitations on the buyer's right to complain and make claims in the event of delay or defects under sections 9 and 10.
13. Personal data
The seller is the data controller for the personal data collected. Unless the buyer consents to otherwise, the seller may, in accordance with the Norwegian Personal Data Act (personopplysningsloven), only collect and store the personal data necessary for the seller to fulfil its obligations under the agreement. The buyer's personal data will only be disclosed to others if this is necessary for the seller to carry out the agreement with the buyer, or in cases required by law. See also our Privacy policy.
14. Dispute resolution
Complaints shall be addressed to the seller within a reasonable time, cf. sections 9 and 10. The parties shall try to resolve any disputes amicably. If this is not successful, the buyer can contact the Norwegian Consumer Council (Forbrukerrådet) for mediation. The Norwegian Consumer Council can be reached by telephone on 23 400 500 or at www.forbrukerradet.no.